Patient Privacy
Applicable state and federal confidentiality rules continue to govern medical information handled through online interactions.
PATIENT INFORMATION
Acknowledgement of Online Interaction Policy
Information about electronic communication, medical privacy, secure messaging and patient consent when communicating with Lakeland Foot & Ankle online.
PATIENT COMMUNICATION
Understanding Our Online Interaction Policy
Internet-based communication can make certain interactions with a healthcare practice more convenient. Patients should also understand how electronic information is handled and when direct medical care is necessary.
Secure Communication
The practice discourages using ordinary email for personal medical matters and identifies secure healthcare messaging as its preferred method.
Not for Emergencies
Online messaging is not intended for medical emergencies or other time-sensitive situations requiring immediate attention.
In-Person Medical Care
Electronic communication does not replace the physical examination or clinical assessment needed for certain diagnoses and treatment decisions.
USING ONLINE COMMUNICATION
Important Patient Responsibilities
Patients should protect their account information, communicate respectfully and use the appropriate method to contact the office.
01
Protect Account Access
Keep login credentials private. Notify the practice promptly if an unauthorized person obtains access.
02
Communicate Appropriately
Use respectful language when corresponding with physicians and staff.
03
Understand Online Limitations
Your physician may request an office visit when a condition cannot be properly evaluated through messages.
04
Keep Important Communications
Retain copies of relevant messages and instructions for your personal records.
INFORMED PATIENT COMMUNICATION
Benefits & Limitations of Online Interaction
Electronic communication offers convenience, but it also has important limitations.
Potential Benefits
Online services may make it easier to exchange appropriate information, access practice communications and review resources recommended by a healthcare professional.
Potential Risks
Online communication can involve delays, privacy and security risks, or insufficient information for a complete medical assessment.
Medical Evaluation
Some concerns require physical examination, diagnostic testing or a direct discussion with your healthcare provider.
Patient Consent
The practice's policy addresses consent for electronic communication and storage of health information, including the ability to withdraw consent.
Online Messages Are Not for Emergencies
Do not use online messaging to report a medical emergency or seek urgent medical attention. For a life-threatening emergency, call 911. For non-emergency questions about our communication policy, contact Lakeland Foot & Ankle at (863) 686-1081.